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Mobile Deposit Terms of Agreement and Disclosure

Castle Rock Bank’s Mobile Deposit is available as an additional service to Customers in good standing who use mobile banking. Use of mobile deposit will constitute acceptance of these terms and conditions presented specifically for this service.

Deposit of Funds

As a customer, you may deposit up to $1,500.00 into a qualified account during each online deposit session. An online deposit session occurs when you select the Mobile Deposit menu option in our Mobile Banking service, or multiple Mobile Deposit items, and post the total amount to your account. Each login that results in a posted online deposit is considered an online deposit session. You may complete more than one Mobile Deposit session as long as the total amount does not exceed $1,500.00

For mobile deposit transactions, the bank's business days are Monday through Friday, excluding holidays and weekends. All mobile deposit transaction requests received after 2 p.m. on business days and all transactions which are requested on Saturdays, Sundays, or holidays on which the bank chooses to remain closed, will be processed on the bank's next business day. The bank's business day begins at 8:00 a.m.

When using Mobile Deposit, you agree to:

  1. Only make check deposits from reputable and trustworthy sources and in accordance to the Unacceptable Deposits section of this Agreement.
  2. Endorse the back of the check with the words "For Mobile Deposit Only"
  3. Fully cooperate with Castle Rock Bank in any investigation involving deposited items.
  4. Checks must be retained by you for 60 days.

Unacceptable Online Deposits

You agree that the following items will not be considered an acceptable online deposit under the Mobile Deposit Agreement. Online deposits of the nature described below will result in the immediate reversal of the online deposit to your account and may result in the suspension of this service. An online deposit reversal means the amount of the item deposited online will be removed from your account and will reduce your account balance. The reversal may also result in a negative balance on your account. Unacceptable online deposits include the following:

Online deposit of checks drawn on an account that you control - The online deposit of a personal check that is drawn on the account holder's checking account at Castle Rock Bank or another financial institution is PROHIBITED. Online deposits of this nature will result in the immediate revocation of mobile deposit and may subject the depositor to criminal prosecution.

Non-Negotiable Items - The online deposit of any item stamped with a "non-negotiable" watermark is PROHIBITED. Online deposits of this nature will result in the immediate revocation of mobile deposit and may subject the depositor to criminal prosecution.

Altered Checks - An altered check is any check that contains evidence of a change (correction fluid, crossed out amounts, etc.) to information on the face of the check. Account holders with altered checks MUST get a replacement check from the maker before Castle Rock Bank will accept the online deposit.

Foreign Checks - A foreign check is any check that is issued to you by a financial institution in another country (Canada, France, etc).

Incomplete Items - An incomplete item is any item that does not contain signatures of the maker, endorsement signatures, or is missing any of the information required.

Stale Dated Checks – Certain checks contain instructions such as: "Void 90 days after issue date" or "Must be cashed within six months of issue date." Account holders with stale date checks MUST get a replacement check from the maker before Castle Rock Bank will accept the deposit.

Processing Fees

You agree to immediately reimburse Castle Rock Bank for any negative balance in your account caused by your use of Castle Rock Bank Mobile Deposit. In the event legal action is required, you agree to pay Castle Rock Bank for its reasonable attorney’s fees and court costs. If your use of Castle Rock Bank Mobile Deposit causes a negative balance in your account, you also agree to pay Castle Rock Bank’s overdraft fee.

Castle Rock Bank will not be liable for negative balances on accounts caused by the non-payment of checks due to insufficient funds, delays in the mail service or for any action by the account holder or authorized user of the account that results in the reversal of a deposit on the account.

Castle Rock Bank reserves the right to discontinue mobile deposit or to suspend account access at any time due to a change in business conditions or the failure of any account holder to abide by the Online Banking Regulation E Disclosures and Terms of Agreement, the Castle Rock Bank Mobile Deposit Agreement, or any other applicable Castle Rock Bank Agreements and Disclosures.

Liability for Unauthorized Use

CONTACT US IMMEDIATELY if you believe that unauthorized activity has been conducted through the mobile deposit program. Telephoning our Data Processing Department at (651) 463-4014 is the best way of keeping damages to a minimum.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from conducting an unauthorized transaction if you had told us in time.

How to Contact Us

In the event of error or question about any transactions, you may call us at (651)463-4014 or email us at dataprocessing@castlerockbank.net.

Business Days/Hours

For purposes of this disclosure, our business hours are Monday through Thursday, 8:00 AM to 4:00 PM Central time and Friday, 8:00 AM to 6:00 PM, except for national holidays.

Castle Rock Bank Liability for the Mobile Deposit service

If we do not complete a transaction to your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  1. If the online deposit amount is over the maximum online deposit availability;
  2. If circumstances beyond our control (such as fire, flood, internet malfunctions) prevent the transaction.
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